Pathway Administrator

Our Pathway Administrator is the first point of contact for victim-survivors of rape or sexual abuse who access SARSAS services, and will support them in a welcoming and appropriate way by phone and in person. They will respond to referrals and requests for support, liaise with clients, staff, sessional counsellors, and volunteers to coordinate appointments for SARSAS specialist sexual violence support services.

Salary: £23,726 (FTE)
Hours: 37 hours per week
Location: Bristol up to 30% of hours per week working from home
Benefits: 5% employer pension contribution, 27 days annual leave plus bank holidays, paid sick leave
Contract: 1-year fixed term subject to the early ending of a secondment contract

Closing date: midnight on Wednesday 2nd October 2024

This post is subject to an enhanced DBS check and open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1)

About the role

The Pathway Administrator will provide case administration for SARSAS services including counselling and specialist support ensuring all clients are assessed, allocated and responded to in a professional, fair, and timely manner across all areas and focusing on Bristol, BANES and South Gloucestershire hub and spokes.

They will ensure the case allocation and management system is kept up to date, as well as maintaining accurate records and data to ensure that all quarterly, annual, and other statutory reports are submitted in good time to all relevant internal and external stakeholders.

About you

You will have relevant office and administration-based skills and experience, including creating and managing a wide range of administrative processes and databases. You will have strong organisational skills with the ability to manage multiple tasks whilst retaining an attention to detail. You will be able to work well on your own initiative as well as enjoying being part of a team.

This is an interesting and rewarding role within a busy environment and so you will be resilient under pressure and adaptable. A substantial part of this role involves communication with both clients and professionals. You will be a confident in communicating by telephone in a professional yet supportive manner with the ability to maintain professional boundaries.

Role requirements:

• knowledge of confidentiality and data protection policy and procedures
• knowledge of data performance management systems
• initiative, flexibility and the ability to work without direct supervision as well as part of a team
• clear and effective verbal and written communication skills, and excellent IT skills
• ability to keep up-to-date records and to monitor and evaluate client data

About SARSAS

SARSAS exists to relieve the trauma and distress and help rebuild the lives of victim-survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives.

We campaign and raise awareness about rape and sexual violence to change the narrative about sexual violence and to enable survivors’ voices to be heard. Partnership work with a range of agencies locally and nationally is a priority to enable social change.

We work to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach that understands how traumatic experiences can impact victim-survivors and keeps an awareness of their effects at the forefront of our approach to support.

Watch our 2021 GSK Impact Awards Winners video for a taster of the work we do.

Equity, diversity, and inclusion

At SARSAS we strive to create a workplace that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.

We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process. For more information, contact recruitment@sarsas.org.uk or call 0117 929 9556.

How to apply

Download and read the job description and person specification

Download and complete the application form

Return your completed application to recruitment@sarsas.org.uk by midnight on Wednesday 2nd October 2024.

Interview dates: Thursday 10th October and Monday 14th October 2024
Interviews will be held in person in our Bristol office but please indicate in your application if this is not possible so we can consider an alternative

If you have any questions, please contact recruitment@sarsas.org.uk or ring our Bristol office on 0117 929 9556 and speak to Laura Fitzgerald, HR Administrator.