Counselling Coordinator

Salary: £29,495 per annum (full time salary)
Hours: 37 hours per week.
Location: Bristol (with some travel across Avon and Somerset) up to 30% of hours per week working from home.
Pension and leave: 5% employer pension contribution, 27 days annual leave, plus bank holidays (full time equivalent), paid sick leave.
Contract: Permanent
This post is subject to an Enhanced DBS check.

About the role

The Counselling Coordinator is the first point of contact for clients being offered counselling support and ensures that our therapeutic interventions make a difference to survivors. As our Counselling Coordinator, you will ensure that our clients receive an accessible, inclusive, and trauma-informed service, and that our clients have a positive experience of the SARSAS counselling service.

An integral part of the Counselling Coordinator role is providing line management to some of the Counsellors within the team, whilst also supporting the wider counselling team and Counselling Manager to ensure the SARSAS counselling service operates efficiently. You will keep the voice of the client at the heart of your work and gather feedback to inform and shape services.

This is an exciting opportunity to join a team of passionate and skilled professionals within an established and dynamic organisation.

About you

Our Counselling Coordinator will be a confident and enthusiastic individual who is passionate about supporting people who have experienced sexual violence. You will have a good understanding of the impact of sexual violence and experience of providing trauma-informed support.

You will enjoy being part of a team and feel passionate about motivating, inspiring and supporting those you line manage and within the wider team.

You will be responsible for the allocation of suitable clients to counsellors through your knowledge of case and risk management and your skill in exercising professional judgement.

You will be highly organised with the ability to coordinate and manage multiple waiting lists for different counselling services across a wide geographical area.

You will have excellent administrative skills and the ability to manage a complex and demanding workload.

You will enjoy working alongside different teams within the organisation to ensure clients have a consistent and supportive journey towards healing, sharing best practice, motivating others, and driving change.

You will have excellent communication and interpersonal skills and the ability to respond calmly and compassionately in difficult situations.

You will be a reflective practitioner who has good self-awareness, resilience, and commitment to own wellbeing.

About SARSAS

SARSAS exists to relieve the trauma and distress and help rebuild the lives of victim-survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives. We campaign and educate to raise awareness and bring an end to sexual violence. Partnership work with a variety of agencies locally and nationally is a priority to enable social change.

We work to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach that understands how traumatic experiences can impact victim-survivors and keeps an awareness of their effects at the forefront of our approach to support.

Watch our 2021 GSK Impact Awards Winners video for a taster of the work we do.

Equity, diversity, and inclusion

At SARSAS we strive to create a workplace that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.

We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process.

For more information, contact recruitment@sarsas.org.uk or call 0117 929 9556.

How to apply

Download and read the job description and person specification

Download and complete the application form

Return your completed application to recruitment@sarsas.org.uk by midnight on Sunday 6th April 2025.

Interviews will be held on Wednesday 16th April 2025. Please ensure you are available for an interview on this date.

Interviews will be held in person in our Bristol office, but please indicate in your application if this is not possible so we can consider an alternative.

If you would like to set up an informal chat before submitting your application or if you have any questions about the role, please contact recruitment@sarsas.org.uk or ring our Bristol office on 0117 929 9556 and speak to Laura Fitzgerald (HR Administrator) who will be able to set up a meeting with Ruth Arnold (Head of Services).