SARSASSupport and informationLive Chat: a free, confidential space to talk online

Live Chat: a free, confidential space to talk online

Our Live Chat service provides a text-based way to get support from one of our specially trained volunteers if you’re not ready to speak on the phone, or if you simply prefer writing. It’s free, anonymous, and open to anyone aged 13+ living in Bath, Bristol, North Somerset, Somerset, or South Gloucestershire.

How Live Chat works

During opening hours, a box will appear on our website, letting you connect online with one of our specially trained volunteers for up to 40 minutes.

Opening Hours

Monday: 11am – 2pm
Tuesday: 6pm – 8pm
Wednesday: Closed
Thursday: 6pm – 8pm
Friday, Saturday & Sunday: Closed

(Closed on bank holidays, Christmas, and Easter)

Why use Live Chat?

Live Chat is perfect if you:

Appreciate communicating without pressure (don’t worry about spelling or grammar!)

Want flexible support without speaking on the phone

Prefer a private and discreet way to communicate

Find typing helps you express yourself at your own pace

Need quick access to advice, information, or helpful links

Things to keep in mind

Live Chat might not be ideal if you:

Prefer longer, more detailed conversations

Miss hearing a human voice

Don’t have access to a device or internet

Need more time to process information

Need more support?

Find out more about Live Chat and our other Helpline & E-Support services.

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